Registration and booking :

You can be registered directly at our office, that is to say us to contact by E-mail with contact@speleo-canyon-ariege.com or telephone to + 33(0) the 630,312,452 during the opening hours (09h30- 13:30 and 14:30 – 20:00) in order to check in advance our availabilities.
We will validate your registration at the office, by phone, E-mail or online when your request less takes places than 3 days before (them) the service (S). Upstream of this time, the validation of your registration will take place as of reception of the pay of (of) the service (S). Accepted methods of payment: cash, bank checks, ANCV, credit transfers, Paypal transfer.

For the training courses, a deposit of 30 % will be requested to you from the reservation. The balance is to be regulated 1 month before the beginning of the stay. We offer a list of selected accommodations, but the payment will be at your charge.

For registrations groups, the subscriber commits himself informing each participant of the contents of the activities and the conditions of participations.

Conditions of participation :

Our activities are opened with all, nevertheless according to the activities and course, certain conditions are to be taken into account: knowledge, age limit to swim, technical or physical level. To know these conditions, please refer to the data sheets of the activities (consultable on our www.speleo-canyon-ariege.com website).

For the canyoning activity, it is imperative to know to swim (except for the canyons of Argensou and Subra). The children cannot swim must obligatorily be accompanied by an adult (1 child by adult).

You should not be the object of a medical counter-indication to the practice of the selected activity (canyoning, climbing, caving, rope activities).

Important: You are not the object of a medical counter-indication, but you are dependent on care or particular special medical care, or your health status requires a special attention, you will have imperatively to inform the monitor of it before the departure of the activity.

Insurance :

We are ensured of civil responsibility for our activities (each monitor also has a professional civil responsibility). However it is strongly advised to be individually assured for the damage caused or undergone at the time of incidents or accidents: Not having a direct relationship with the practice of the activities (Damage not resulting from a fault of the monitor or a failure of equipment).

Voucher gift :

The recipient of the voucher gift must obligatorily contact us 15 days before the date planned in order to make sure of our availabilities.

For the internships and formations, the recipient must contact us 1 month before the date of the 1st day of activity. You can book by e-mail or phone at Speleo-Canyon-Ariege by mentioning the number of the voucher gift.

The voucher gift is worth like means of payment at Speleo-Canyon-Ariege.

The voucher gift is not always personal, therefore sometimes transmissible with the person of your choice (see condition on the voucher gift). The voucher gift cannot be exchanged against money or refunded. The voucher gift is valid 1 year since the date of edition of this one (see validity date on the voucher gift).

The voucher gift is payable by cheque, cheque vacancy, cash or transfer with the order by the customer.

The activity of the voucher gift is not replaceable by another activity. On the other hand it is possible to carry out an activity of a higher amount by paying the difference. Any modification is done by e-mail, phone or at our office by mentioning the number of the voucher gift. All modifications must be carried out 15 days before the date planned in order to make sure of our availabilities. For the training courses, the recipient must contact us 1 month before the date considered.

Cancellation :

The balance is returned in its entirety if Speleo-Canyon-Ariege is informed of your cancellation at least 1 month before the expiry for the groups of more than 6 people, or at least 15 days before expiry for the other cases.

The balance is refunded to 50% if Speleo-Canyon-Ariege is informed of your cancellation at the latest 15 days before expiry for the groups of more than 6 people, or at least 7 days before expiry for the other cases.

The balance is not refunded if cancellations are made within a time lower than 15 days for the groups of more than 6 people, or 7 days for the other cases.

A refunding is carried out only in the event of incapacity to carry out the activity, on presentation of a medical certificate. This refunding concerns only the person named in the aforementioned certificate; except for the minor participants, under responsibility for the adult accompanying concerned.

Particular Conditions of cancellation :

The Instructors of Speleo-Canyon-Ariege reserve the capacity to cancel an activity for safety reasons (Meteorology, water E.D.F releases, flash flood…) or for all other cases of absolute necessity. In these cases, an activity of replacement will be organized as far as possible or another date will be proposed to you. If the exit cannot be realized, the service is completely refunded without being able to claim with any another allowance. ONLY THE INSTRUCTOR EAST ENTITLES TO CANCEL AN ACTIVITY IN THE EVENT OF BAD WEATHER.

Hours of appointment and Delay :

One hour of appointment is systematically communicated some is the service. For good progress of the activities and by respect towards the other participants, we tolerate a delay of 20 maximum minutes. BEYOND THIS TIME, IT(S) MONITOR(S) LEAVE(S) IN ACTIVITY AND NO REFUNDINGS OR ALLOWANCES WILL BE EXIGIBLE.